Terms of Service

These terms are a contract between you and INITIAL TECHNOLOGY LTD, trading as CHES.TF (“we”, “us”), a company registered in England and Wales under company number 15248645, with its registered office at 74 Knighton Drive, Woodford, IG8 0NZ, United Kingdom. You can reach us at support@ches.tf.

By using the site you agree to these terms, the Refund Policy, and the Privacy Policy. If you do not agree, do not use the site.

Also see the Terms, Privacy Policy, Refund Policy, and Imprint. Questions go to support@ches.tf or the Support page.

1. The service

CHES.TF buys and sells its own Team Fortress 2 items. When you buy, you buy from our stock. When you sell, you sell to us. We are not a marketplace for other users, and we do not collect payments on behalf of other sellers. We are not a bank, a currency exchange, or a money transfer service, and we do not move money from one user to another.

We are not affiliated with, endorsed by, or sponsored by Valve Corporation. Steam, Team Fortress 2, TF2, and Mann Co. are trademarks of their owners. You must follow the Steam Subscriber Agreement. We are not responsible for Steam outages, trade holds, or restrictions Valve places on an account.

2. Who can use it

You must be at least 18 and able to enter a contract. You may not use the service if you are located in, resident in, or a national of a place we cannot serve, including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions, or if you are on a sanctions list maintained by the United Kingdom, the United States, the European Union, or the United Nations.

3. Your account

You sign in with Steam. We never see your Steam password. You are responsible for your Steam account, your trade URL, and everything done through your CHES.TF account. Do not share the account or let someone else use the service through it. Tell us straight away if you think someone else has used it.

4. Items and prices

We sell virtual items for use in Team Fortress 2. Items are subject to availability, and we may stop offering an item at any time. Prices are in US dollars and can change at any time; the price you pay is the price shown when you confirm. If a price is clearly wrong because of an error, we may cancel the order and return any payment, even after it was taken.

5. Buying and paying

You can pay for items by card, Google Pay, Apple Pay, or PayPal (processed by PayPal), with your balance, or with your balance and one of those methods together. Balance is used first. When you confirm an order, you authorise us to charge the amount shown to the payment method you chose.

Card and PayPal payments carry a processing fee of 4.5% plus $0.30 on the part paid by card or PayPal. The full amount, including the fee, is shown before you pay. You have 30 minutes to pay. The items stay reserved for 5 minutes after that, so a payment started at the end can still finish. After that the checkout expires and nothing is charged.

Every purchase is a one-time payment. There are no subscriptions and no recurring charges. You must use a payment method you are allowed to use. We may refuse or cancel an order, limit quantities per account or per payment method, or ask for more information before we accept a payment.

6. Balance

Selling items to us adds to your balance. Balance can only be used to buy items on CHES.TF. Only proceeds from items you sold to us can be withdrawn. Balance is not a bank account, does not earn interest, and cannot be transferred to another user.

A withdrawal that is still being processed is on hold and cannot be spent or withdrawn again until it completes or fails.

7. Delivery

Items you buy are added to your inventory on CHES.TF as soon as the payment succeeds, usually within seconds. To move them to Steam, request a withdrawal of items from My Inventory; our bot then sends you a Steam trade offer, which you accept in Steam. Steam may hold a trade for up to 15 days depending on your account security; that hold is set by Valve, not by us.

If an item does not arrive or you received the wrong item, write to support@ches.tf with your order id.

8. Your right to cancel

Items are digital content delivered right away. When you ask for immediate delivery at checkout and accept these terms, you acknowledge that you lose your 14-day right to cancel once the items are delivered. After delivery, refunds follow the Refund Policy.

9. Selling items to us

You may sell only items you own and that we list as accepted. Compare the verification code on your account with the message on the Steam trade offer before you accept. If the codes do not match, decline the offer and contact us. A sale is complete once we receive the items and your balance is updated.

10. Withdrawals

Only sale proceeds that are not on hold can be withdrawn. We may delay a withdrawal, ask you to confirm your identity, or refuse it where the law, a payment partner, or these terms require that.

11. Identity checks

We may ask for identity information before a payment, before a withdrawal, or when activity looks unusual. If you do not provide it, we may pause the account or the payment until the check is finished.

12. Payment disputes

If something is wrong with a payment, contact us first at support@ches.tf; most problems are fixed quickly. If you open a chargeback or dispute for a completed order without contacting us first, we may suspend the account while the dispute is open. Repeated disputes for completed orders may lead to the account being closed.

13. What you must not do

You agree not to:

• use the service for fraud, stolen payment methods, stolen Steam accounts, money laundering, or sanctions evasion;
• use another person’s payment method or account;
• use the service as a money business, a remittance service, or a currency exchange;
• use the service for gambling;
• use bots, scripts, or scrapers to place orders or collect data;
• exploit pricing errors or bugs, or attack the site, the bots, or the APIs;
• use the service in a way that breaks the rules of the companies whose technology we use, including Stripe, PayPal, and Valve.

14. Ending access

You may stop using the service and ask us to close your account at any time. We may suspend or close an account that breaks these terms, creates legal or fraud risk, or must be closed by law. We will tell you when we do so unless the law or a fraud investigation prevents it. If we close an account for a violation, remaining balances may be held and may be forfeited.

15. Liability

The service is provided as available. To the extent the law allows, we are not liable for indirect or consequential loss, including loss of items, profit, or data, or for acts of Valve or a payment provider. Our total liability for a claim is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

You will cover claims against us that come from your breach of these terms, your misuse of the service, or your violation of someone else’s rights. You are responsible for any taxes on your own transactions.

16. Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, including Steam or payment provider outages, changes Valve makes to items or trading, network failures, or acts of government.

17. Changes to these terms

We may update these terms. The date at the top shows the latest version. Changes apply to orders placed after they are published. If you keep using the service after a change, you accept the new terms.

18. Complaints, law, and general

Send complaints to support@ches.tf with your order id. We reply within 14 days. These terms are governed by the laws of England and Wales, and disputes are handled by the courts of England and Wales.

These terms, the Refund Policy, and the Privacy Policy are the whole agreement between you and us. If part of these terms is found invalid, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. You agree that notices and records may be given to you electronically. These terms are written in English, and the English version applies.

19. Contact

INITIAL TECHNOLOGY LTD, trading as CHES.TF
74 Knighton Drive, Woodford, IG8 0NZ, United Kingdom
support@ches.tf