Frequently Asked Questions
Everything you need to know about buying and selling items on CHES.TF.
The shop
What is CHES.TF?
CHES.TF buys and sells its own Team Fortress 2 items, including keys, hats, and tools. You buy from our stock, and you sell items to us. Sign in with Steam to start. Pay for items by card, PayPal, or your balance from sales.
Do I need a Steam account?
Yes. You sign in with Steam, and we never see your Steam password. You need a Trade URL when you send items to us or move items from your site inventory to Steam.
Is CHES.TF part of Valve?
No. We are not affiliated with, endorsed by, or sponsored by Valve Corporation. Steam, Team Fortress 2, and Mann Co. are trademarks of their owners. You still have to follow the Steam Subscriber Agreement.
Who can use the site?
You must be at least 18 and able to enter a contract. The Terms of Service also list places and sanctions lists we cannot serve.
Buying
How do I buy an item?
On the home page, choose Buy, pick the item and the quantity, and add it to your cart or choose Buy Now. At checkout your balance is used first, and anything left is paid by card or PayPal. You pay the price shown at that moment. The items are placed in your inventory on CHES.TF.
Where do the items go?
Into your inventory on this site. They are not in Steam until you withdraw them from My Inventory and accept the trade offer.
How long does a purchase take?
Your site inventory updates when the order succeeds. A trade offer to Steam depends on our bots and on you accepting it in Steam.
Is there a quantity limit?
The trade panel shows the minimum and maximum for that item. The maximum also depends on what we have in stock.
Selling
How do I sell an item?
Set your Trade URL, open Deposit Item, and send the items to our bot. Compare the verification code on your account with the message on the Steam trade offer before you accept. After we have the items, sell them from the home page. The proceeds are added to your sale balance.
What is the verification code?
It is shown on the Deposit Item page when the offer is created. If it does not match the Steam offer, decline the offer and contact Support.
Which items can I sell?
Items we list on the home page, once they are in your site inventory. If an item is not listed, contact Support and we will tell you whether we can take it.
Payments and balance
How do I pay for items?
At checkout your balance is used first. Anything left is paid by card, Google Pay, Apple Pay, or PayPal (all processed by PayPal). The amount you will pay, including the processing fee, is shown before you confirm. That fee is 4.5% plus $0.30 on the part paid by card or PayPal. You must use a payment method you are allowed to use. We may refuse a payment or ask for more information.
How does the balance work?
Selling items to us adds to your balance. Balance is used first when you buy items. A withdrawal that is still being processed is on hold and cannot be spent or withdrawn again until it completes or fails. Only sale balance that is not on hold can be withdrawn.
Will you ask me to confirm my identity?
We may ask before a card or PayPal payment, before a withdrawal, or when activity looks unusual. If you do not provide it, we may pause the account or the payment until the check is finished.
Why did the price change?
Prices move with our stock. The price you pay or receive is the price shown when you confirm.
Steam delivery
What is a Trade URL?
It is the link Steam uses to send you trade offers. In Steam, open Inventory, then Trade Offers, then “Who can send me trade offers?”, and create a Trade URL. Paste it into your CHES.TF account.
I bought an item, but it is not in Steam.
Purchases are credited to your CHES.TF inventory first. Open My Inventory, request a withdrawal, and accept the trade offer in Steam.
The trade offer has not arrived.
Steam can delay offers. Check Inventory and History after a few minutes. If a request is still pending after 30 minutes, contact Support and include the request id.
Steam will not let me accept the offer.
Confirm the offer in the Steam mobile app. A new device or a new authenticator can put trade offers on hold. That hold is set by Steam and can last up to 15 days.
Refunds
Can I cancel a purchase?
Before you pay, yes: leave or cancel the checkout and nothing is charged. Items are delivered right away, and at checkout you agree to immediate delivery, so the 14-day right to cancel ends once they are in your site inventory. A sale to us is complete when your balance is updated. There is no refund because you changed your mind or bought the wrong quantity.
When can a card or PayPal payment be returned?
A checkout that expires or is cancelled before payment is never charged. Email support@ches.tf if you were charged twice, charged but the items were not delivered, or received the wrong item. A refund goes back to the same payment method; the processing fee is refunded only when the problem was our error. Include the order id, and write to us before you open a dispute with your bank, Stripe, or PayPal. Opening that dispute for a completed order may suspend your account while it is open.