Support
We are real people behind the bot. Reach us any time and we will get back to you as fast as we can.
Get in touch
Write to us about orders, payments, refunds, privacy requests, or complaints. We reply within 14 days, usually much sooner.
support@ches.tfInclude your order id if you have one.
Steam chat
Add us on Steam and send a message. That is the fastest way to get help with a trade, a withdrawal, or anything else.
Add us on SteamLook for the profile Ches, then chat there.
Help Center
Step-by-step guides and answers to the questions we get asked the most.
Visit our FAQMost questions are already answered here.
Service rules
How CHES.TF handles orders, payments, withdrawals, fees, disputes, and account limits.
Read the Terms of ServiceTake a minute to read before your first trade.
To help us faster, please include
- 1.Order ID — find it on your History page under Trades. With that ID we can pull up the order.
- 2.Payment reference — if the issue involves a payment or a withdrawal. Open History, choose Balance, and copy the reference shown for that record.
- 3.Screenshots — of any error message, unexpected Steam trade offer, or transaction page. They save us several back-and-forth rounds.
- 4.Your Steam display name — so we can match your account on our side.
Average response time
Steam replies typically within a few hours during the day, under 12 hours overnight. For account-level issues (suspensions, withdrawals, disputes) please allow up to 24 hours — we read every request carefully before replying. Email replies are sent within 14 days.
CHES.TF is operated by INITIAL TECHNOLOGY LTD, 74 Knighton Drive, Woodford, IG8 0NZ, United Kingdom.